Guest Service Agent
Wright Investments · Jackson, WY · Today
Full-time
Fixed schedule: Friday to Tuesday, 7:00 AM – 3:00 PM.
Responsibilities
- Assist guests with check-in/check-out or general inquiries.
- Operate the telephone system for internal/external calls.
- Complete reports regarding reservations, cancellations, occupancy, and payments.
- Verify payments including cash and credit card authorizations.
- Coordinate with housekeeping on room status and resolve discrepancies.
- Handle guest complaints using the Guest Service Recovery method.
- Complete end-of-shift reports and deposits per cash-handling procedures.
- Report safety/security concerns.
- Maintain an organized and clean work area.
- Perform other duties as needed or directed.
Requirements
- Ability to deliver exceptional guest service consistently.
- Strong verbal communication and active listening skills.
- Ability to use various computer applications.
- Availability on weekends/holidays, possible overtime, alternating shifts.
Qualifications
Previous guest service experience preferred but not required.
Benefits
- Medical
- Dental
- Vision
- Company-paid life & disability
- Voluntary life products
- Paid time off (PTO) / Sick leave