Guest Safety Officer - The Casino

JOB DUTIES AND RESPONSIBILITIES

• The identification and removal of any individual who is required to be excluded or ejected from the licensed facility under section 1514 of the act, who may be excluded or ejected from the licensed facility under section 1515 of the act or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act.
• Responsible for completing annual Anti-Money Laundering/Title 31 training.
• Provide immediate notice to supervisors designated in the internal controls and the casino compliance representatives and the Pennsylvania State Police at the licensed facility upon detecting any individual who is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapter 511a or 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the act and Chapter 503a.
• Aid in transporting money, chips, and tokens.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents.
• Maintain surveillance of customer and team member passage in and out of casino for possible underage patrons and other banned individuals.
• Have working knowledge of CMS system including but not limited to the following: Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus and Self-Exclusion display.
• Complete safety inspections/other logs and forms, and write applicable report if necessary.
• Secure areas during incidents or emergencies.
• Write reports as required.
• Ensure the safety and security of all customers and team members.

Detailed Description Of Experience Or Educational Requirements

• A High School Diploma or GED equivalent is required.
• Must be able to receive and maintain all required certifications.
• Must complete all required company training.