Resort Safety Officer

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality.

Responsibilities

• Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.
• Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.
• Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property to maintain a secure environment.
• Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
• Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
• Monitor security systems and alarms; identify and appropriately respond to suspicious behavior or intoxicated individuals.
• Maintain detailed and accurate daily activity logs and incident reports.
• Support the Front Desk with guest services, including assisting with deliveries or special requests as needed.
• Uphold confidentiality when handling guest or employee incidents.
• Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.
• Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.

Qualifications

• A high school diploma or equivalent and/or experience in a hotel or a related field preferred.
• A Certificate of Completion in Safety and Security Training preferred.
• CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort.
• A valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record).
• The ability to work in fast-paced environments, stand for long hours, and be exposed to Florida weather conditions, including high heat and humidity.

Skills

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Knowledge of safety protocols and emergency procedures.
• Physical stamina and endurance.
• Attention to detail.

Benefits

• Low-cost Medical, Dental, Vision Plans.
• Paid Life Insurance.
• Short- and Long-Term Disability.
• Paid Time Off & Holidays.
• 401(k) with 100% match up to 4 percent.
• Commuter and Company-paid Toll Programs.
• Unlimited Review Incentives.
• Complimentary Shift Meal.

Pay

$20.00/hr

Schedule

40 hours per week, 3:00PM – 11:00PM shift, will be required to work weekends and/or holidays.

Company

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.