Guest Safety Officer - The Casino

Responsibilities

• Identify and remove individuals required to be excluded or ejected under section 1514 of the act, those who may be excluded or ejected under section 1515 of the act, or those who are self-excluded under section 1516 of the act.
• Complete annual Anti-Money Laundering/Title 31 training.
• Provide immediate notice to supervisors, internal controls, casino compliance representatives, and the Pennsylvania State Police upon detecting any individual who must be excluded or ejected under section 1514, 1515, or 1516 of the act or Chapter 503a, 511a, or 513a.
• Assist in transporting money, chips, and tokens.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents.
• Monitor customer and team member passage in and out of the casino to identify underage patrons and other banned individuals.
• Operate the CMS system, including Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus, and Self-Exclusion display.
• Complete safety inspections and other logs and forms, and write applicable reports if necessary.
• Secure areas during incidents or emergencies.
• Write required reports.
• Ensure the safety and security of all customers and team members.

Requirements

• High School Diploma or GED equivalent required.
• Must be able to receive and maintain all required certifications.
• Must complete all required company training.