Guest Room Dining Order Taker/Cashier - (Overnight)

Key Responsibilities

• Answer incoming room service calls promptly and professionally
• Provide menu knowledge, upsell additional items, and offer recommendations
• Confirm and enter orders accurately into the POS system
• Communicate special requests or dietary needs to kitchen and service teams
• Cashiering & Transaction Handling:
• Process guest payments, room charges, and adjustments accurately
• Avoid errors in posting charges to guest accounts following hotel procedures
• Maintain accurate cash or credit transaction records as required
• Cookery & Communication:
• Liaise with kitchen staff, servers, and runners to ensure timely delivery of orders
• Track and follow up on delayed orders or guest requests
• Maintain communication with other departments when necessary (e.g., Front Desk, Housekeeping)
• Administrative & Operational Support:
• Update and maintain room service logs, orders, and checklists
• Aid in preparing printed materials such as menus and promotional inserts
• Support with to-go packaging, tray setup, and inventory of supplies when needed

Qualifications

• Previous experience in hospitality, customer service, or F&B preferred
• Strong communication and telephone etiquette skills
• Basic math skills and experience handling cash or POS systems
• Ability to multitask, prioritize, and stay calm under pressure
• Professional, friendly, and service-oriented demeanor

Work Schedule & Physical Requirements

• Flexibility to work days, evenings, weekends, and holidays
• Occasional lifting up to 20 lbs during shifts