Seasonal - In Room Dining Order Taker | Overnight
Overview
The In-Room Dining Cashier at Omni Dallas Hotel will be the primary point-of-contact for guests wishing to experience a five-diamond quality in-room meal or beverage experience. This role involves closing checks to the correct account, ensuring servers have all necessary information, facilitating amenity deliveries, and ensuring timely and accurate service.
Responsibilities
- Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
- Process and expedite Select Guest (loyalty program) orders
- Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and online
- Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
- Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
- Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
- Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
- Complete other tasks as assigned by management
Qualifications
- Required to work a varied work schedule including nights, holidays, and weekends
- Ability to communicate clearly with guests and co-workers in English both verbally and in writing
- Working knowledge of computers and telephone systems
- Previous customer service experience preferred
- Previous cashiering experience preferred
Benefits
Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city!
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