Room Service Order Taker- (Overnight Shift)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower—a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role

Four Seasons Hotels and Residences New Orleans is seeking candidates to join our dynamic in-room dining team as an In-Room Dining Coordinator. As our coordinator, you will assist guests by taking their orders, communicate any special requests to the kitchen, and coordinate delivery of orders according to Four Seasons standards.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
• Describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods.
• Communicate guest orders, including any special needs or requests, to the kitchen using the hotel’s point-of-sales system.
• Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from the kitchen, and delivered in a prompt and accurate fashion.
• Work harmoniously and professionally with co-workers and supervisors.

Requirements

• Fluency in English reading, writing, and oral proficiency is required.
• One to two years’ experience working in Food & Beverage and customer service preferred.
• RSV permit and ServSafe certifications required.

What to expect

• Work a flexible schedule of 10:00 p.m. to 6:00 a.m. that includes weekends and holidays.
• Thrive in a dynamic, fast-paced environment that requires simultaneous management of chat and phone interactions, rapid problem-solving, and proficient use of hotel operational technology platforms.
• Partner closely with the overnight hotel team to deliver exceptional guest experiences and ensure seamless operations.

Benefits

• Comprehensive benefits package that includes company matching 401k and medical, dental, and vision benefits.
• Excellent training and development opportunities.
• 9 paid holidays including Mardi Gras; vacation and sick pay.
• Discounted accommodations at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meal.
• Discounted parking near the hotel.
• And much more!