Guest Room Attendant Part-Time

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Responsibilities

• Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily
• Replace linens on beds and replenish guest room supplies, empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Provide necessary linen and amenities to guests in accordance with the guest room legend
• Assist in the movement of linen throughout the hotel
• Leave rooms in uniform arrangement as determined by the Housekeeping management team and make sure the room/door is securely closed and locked
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Respond to guest requests in a timely and professional manner
• Maintain professional etiquette with all guests and team members
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item
• Assist house attendant in cleaning and maintaining the public areas as needed
• Clean all corridors and service areas
• Must follow all disinfecting and sanitizing policies
• Restock the cart at the end of your shift and organize the closet/workspace to prepare for the next day
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on-duty supervisor or manager
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
• Informs management of all suspicious activity during the course of your shift
• Responsible for knowing hotel emergency procedures
• Responsible for following standard operating procedures and safety regulations
• Be knowledgeable of all hotel and casino services, features and amenities
• Consistently offers professional, engaging and friendly service
• Comply with quality assurance expectations, standards and hotel rating guidelines
• Other duties as assigned

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Previous cleaning experience preferred
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to follow instructions, directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• Ability to scrub and scour surfaces extending arms overhead to perform cleaning tasks and work in confined spaces
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Must be able to work flexible shifts including nights, weekends, and holidays

Physical and Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
• Must occasionally move and lift up to 50 pounds
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day
• Must be able to push, pull and move levers, equipment and furniture throughout a shift
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast-paced and noisy work conditions
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing