Guest Room Attendant / Housekeeper

About the role

The Equinox Golf Resort & Spa is a historic destination resort in New England, blending charm with modern amenities. It attracts a diverse range of guests and offers dynamic, well-rounded hospitality experiences. Candidates who value teamwork, service standards, and professional growth are encouraged to apply.

Responsibilities

• Review and update in-house rooming lists, arrivals, and departures daily.
• Change bedding, replace bath towels, hand towels, face cloths, bath mats, and other linens as needed.
• Replenish guest amenities and mini bar items, reporting usage to the Front Desk.
• Wipe down and sanitize all surfaces using assigned chemical agents.
• Clean shower, toilet, sinks, and bathroom areas.
• Sweep, vacuum, Swiffer, and mop floors to maintain high levels of cleanliness.
• Take responsibility for final room checks, ensuring impeccable maintenance and readiness for guest check-in.
• Greet and interact with guests as needed, handling requests with professionalism and courtesy.
• Ensure guest privacy and discretion at all times.
• Check and update room statuses in the Property Management System (PMS).
• Complete PM turn-down service when assigned.
• Communicate lost and found items to the Front Desk.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas as assigned.
• Clean all guestrooms to the satisfaction of the Housekeeping Supervisor and in line with department standards.
• Check the condition of paper products in guest rooms and replenish as needed.
• Inform the Housekeeping Supervisor of any stains, missing items, or additional charges to the room.
• Replace glassware for new arrivals, ensuring all guest room items are clean and fresh.
• Make and undo cots/air mattresses, place in appropriate storage, and deliver to rooms when necessary.
• Return dishes, glassware, and ice buckets to the dish station.
• Verify all items in the room are in good working condition.
• Adhere to security procedures for guest room and master keys.
• Adhere to sign-in/sign-out procedures for department keys.
• Clean and organize the housekeeping area at the end of each shift, setting up the next shift for success.
• Communicate with other departments, such as addressing maintenance issues or front desk concerns.
• Aid guests with luggage, especially for large groups.
• Attend departmental meetings and training sessions as required.
• Assist in training new staff as requested.

Qualifications

• 1+ years of professional cleaning experience, preferably in a hotel or lodging environment.
• Successfully completed a background check.
• A highly-detailed person with a passion for excellence.
• Available and willing to work flexible hours, including weekdays and weekends.
• Strong communication, organizational, and problem-solving skills.
• Sincere enthusiasm for the role and cleanliness.
• Able to prioritize, delegate, and respond in a timely manner.
• Able to work under pressure, multi-task, and maintain focus.

Skills

• Proficiency in manual dexterity tasks like squeezing, spraying, folding, polishing, scrubbing, dusting, etc.
• Ability to bend, stretch, and reach frequently, including above head and repetitively during a shift.
• Visual ability to survey property areas clearly and inspect guest rooms for cleanliness.
• Effective communication and exchange of information.
• Basic English reading, writing, speaking, and understanding skills.
• Ability to work safely and complete assigned tasks.
• Flexibility to work flexible hours based on business needs, including midweek and weekend days.