Guest Room Attendant | Hamilton Courtyard

About the Role

We are looking for a detail-oriented and guest-focused individual to join our housekeeping team. This role requires availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Responsibilities

• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Handle guest complaints, ensuring guest satisfaction.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Report any maintenance deficiencies and handle guest requests or complaints.
• Ensure the confidentiality and security of all guest rooms.
• Return and restock cart at the end of shift.
• Complete additional deep cleaning or seasonal cleaning functions as scheduled.
• Perform other duties as assigned.

Requirements

• Minimum one year of cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual (English/Spanish) is a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About the Team

Shaner Hotels has an exciting opportunity at the Courtyard by Marriott Hamilton located in trendy Hamilton, Ohio! Situated in the heart of downtown Hamilton and just minutes from Cincinnati, our hotel offers guests a convenient location, exceptional service, and a welcoming experience. The Courtyard Hamilton provides guests with first-rate amenities and easy access to a variety of family-friendly attractions, local dining, entertainment, and everything the Greater Cincinnati area has to offer.

We are looking for passionate, service-focused individuals who take pride in their work and are committed to creating memorable experiences for every guest. If you are dedicated to delivering exceptional hospitality and want to be part of a team that values excellence, teamwork, and career growth, we would love to speak with you!