Guest Room Attendant

What You Will Tackle

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room:
• Making beds.
• Dusting.
• Vacuuming.
• Cleaning and sanitizing bathrooms.
• Removing trash, door hangers, and laundry bags.
• Organizing promotional materials.
• Performing turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
• Clean extra rooms above daily quota upon request.
• Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
• Keeping all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
• Maintaining knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Requirements

• The Essentials:
• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English.
• Fluency in other languages is beneficial.
• Must be able to follow instructions, both verbally and written, accurately.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• High school diploma or equivalent.
• Previous Housekeeping Experience Is Preferred But Not Required.

Salary Description

$16 to $18 per hour.