Guest Relations Specialist

About the role

Planet 13 is a top Las Vegas dispensary dedicated to providing high-quality recreational cannabis, extracts, and infused products at competitive prices. The Guest Relations Specialist plays a crucial role in ensuring a welcoming and informative experience for all visitors.

Responsibilities

• Greet all customers in a friendly, welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Maintain visitor access and issue passes as required.
• Accurately and timely enter patient and/or customer profiles.
• Survey guests on their experience.
• Perform clerical duties such as filing, photocopying, and collating.
• Create an exceptional customer service experience.
• Comply with all HR policies, including confidentiality and non-disclosure.
• Aid in the implementation of company policies and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies, including state/local regulations, security protocols, access protocols, dress code, and work schedules.

Qualifications

• High school diploma or GED.
• One to three months related experience or equivalent combination of education and experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must complete OSHA 10 Industry Training within 6 months of hire (company paid).

Skills

• Working knowledge of cannabis and retail products.
• Basic computer skills.
• Reasoning ability.
• Mathematical skills.
• Physical demands: sitting, standing, walking, stooping, kneeling, crouching, or crawling; lifting up to 50 pounds occasionally.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Competencies

• Continuous Learning.
• Job Knowledge.
• Use of Technology.
• Problem Solving.
• Customer Service.
• Oral Communication.
• Teamwork.
• Written Communication.
• Business Acumen.
• Conflict Resolution.
• Ethics.
• Organizational Support.
• Adaptability.
• Personal Appearance.
• Attendance/Punctuality.
• Initiative.
• Judgment.
• Planning/Organizing.
• Quality.
• Safety and Security.

Company Values

• Committed to providing high-quality products and services.
• Respectful and ethical behavior.
• Supporting community initiatives.

Equal Opportunity Employer

Planet 13 is committed to providing equal employment opportunities for all applicants and employees. We do not discriminate based on race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status.

Phishing Scam Warning

Planet 13 advises customers to exercise caution when receiving calls, emails, texts, or messages from unknown sources claiming to be Planet 13 employees or affiliates. These are phishing scams. Planet 13 does not solicit payments for training materials, ask for direct deposit information, or banking login and password details. Board members and executives do not recruit directly and do not communicate with potential employees through any form of communication. If you suspect you have been targeted by this scam, contact your local law enforcement immediately.