(Commissioned) Guest Relations Specialist

What's in it for you?

• Hotel and resort discounts
• Immediate 401(k) Company match up to 6%
• Growth and development opportunities
• A positive work environment

What will you do?

• Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone and/or in person.
• EFFECTIVELY communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable.

Requirements

• Enjoy talking with guests by phone and/or in person
• Excellent written and verbal communication skills
• Local area knowledge
• Computer skills
• Flexible schedule, including the ability to work weekends and holidays