Guest Relations Representative PT

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ.

About the role

The Guest Relations Representative (Part-Time) performs diversified functions associated with representing Focus on the Family to guests and constituents through hospitality, greeting, providing information, and operating appropriate Guest Relations stations. This role requires occasional supervision and refers only specific, unusual problems to a supervisor.

Responsibilities

• Greets and assists guests, including providing information, directing visitors for tours, broadcast tapings, or appointments, and booking special tours or birthday parties.
• Ministers to guests and visitors one-on-one or in a group setting.
• Attends to the needs of guests, including administrative tasks at department reception stations.
• Serves as the first security point for concerns or threatening situations involving staff or guests; enforces and implements security and safety procedures.
• Operates the Welcome Center, including the theater, shuttle, and upkeep of the Gallery, as well as other stations as necessary.
• Conducts hour-long walking presentations and answers questions about the work of Focus on the Family, its history, and goals.
• Monitors the flow of traffic and activities; performs special duties related to KYDS Radio, Kid’s Korner, and Discovery Emporium.
• Assists in short- or long-term projects as assigned by a supervisor, such as annual cleaning, maintenance, and repair of Whit’s End.
• Stocks magazines and other complementary materials or resources for guests.
• May staff Whit’s End Soda Shoppe and assist with various duties.
• May collect social media content (e.g., stories, texts, pictures, video) for ministry use.
• May brief broadcast taping audiences with instructions for participation.
• Serves as a floater to fill whatever position is needed.
• May engage with guests while wearing one of the various character costumes.
• Performs other duties as assigned.

Requirements

Character and Spiritual

• Exemplifies Ephesians 5:1-2: “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us.”
• Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20: “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you.”
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus.
• Adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family’s ministry in prayer.
• Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in public prayer.
• Engages in Christian ministry.
• Demonstrates behaviors aligned with Focus on the Family’s core values.

Personal Characteristics

• Customer service-oriented; dedicated to meeting customer needs credibly.
• Self-control, integrity, and consideration of others.
• Teachable nature; adaptability, responsiveness, and personability.

Knowledge and Experience

• High school diploma, plus additional courses equivalent to one year of college; confrontation training is desirable.
• 2-3 years of experience in dealing with the public.
• In-depth knowledge of Focus on the Family’s mission, philosophy, values, and objectives.

Skills, Abilities, and Special Talents

• Excellent interpersonal skills and the ability to interact with all levels and types of individuals.
• Ability to memorize and retain numerous facts, scripts, and information pertinent to the position.
• Ability to maintain a listener’s interest and flow from one topic to another during presentations.
• Neat appearance, professional dress, and ability to represent the organization professionally.
• Excellent written communication skills for preparing correspondence to guests and constituents.
• Polished speaking skills, excellent grammar, clarity of expression, good organization of thoughts, and effective articulation.
• Ability to handle the stress of constantly changing priorities and demands.
• Ability to apply logic, rational thinking, intuition, and discernment in innovative ways to analyze situations, solve problems, and make decisions.

Working Environment

• Must be able to pass a Post-Offer Prehire Physical exam.
• Office and intra-campus environment.
• Occasional holiday and weekend work is required.
• Ability to stand, walk, and speak for long periods.
• Ability to lift 20-30 pounds.

Pay

$15.65 to $17.66 per hour.

Benefits

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center