Guest Relations Representative

Nature of Work

Our KSE Guest Relations team as part of our Guest Experience department shares the common goal of providing guests with a consistent level of service that both exceeds their expectations and enhances their experience at our venues. We all work together to welcome each guest to every event with genuine enthusiasm.

As a Guest Relations Representative, your top priority is the guest. You are here to assist our guests and ensure their needs are met. Positive energy and enthusiasm are expected.

• Greet guests in a friendly and welcoming way
• Smile and provide a warm welcome/thank you/good night to all guests
• Offer assistance in locating seats, concession stands, ATMs, smoking sections, bathrooms, etc. in arena and/or at our outdoor venue
• Distribute promotional items and giveaways to guests during events
• Relocate guests to ADA seating when necessary
• Provide wheelchair escorts for guests
• Roam concourses/up and down sections/in specific areas of the arena during an event to further assist guests
• Determine best action to be taken in response to guest complaints or problems; consults with Supervisors and Manager to determine best course of action for unusual problems or situations
• Maintain a positive, professional working relationship with all building partners and works with all departments to assure highest quality experience for our guests
• Utilize a radio to communicate with other staff members
• Aid in recovering Lost & Found items for guests during and immediately after events until the building is clear
• Scan guest tickets upon entry of venue (Paramount Theatre ONLY)
• Occasionally manage a kiosk position
• Adhere to all work rules, procedures and policies established by the company
• Attend/participate in all required department and company trainings
• Participate in Memorable Moments program initiatives and recognition efforts
• Provide memorable moments to guests by celebrating special occasions such as birthdays, anniversaries, etc.
• Ability to work a varied, part-time schedule including weekends, evenings, holidays and playoffs (3 hour guaranteed shift minimum for all required in person events/trainings)
• Other duties as assigned

Qualifications

• Minimum High school diploma or GED
• MUST have an upbeat, energetic personality, feel comfortable interacting with guests and have a positive, team-oriented, professional attitude
• 1+ year of guest relations/customer service experience preferred

Compensation

$22.00/hour

Benefits

401k/Employer Match