Guest Relations Representative (Per Diem)

Location: 47 Long Lots Rd, Westport, CT (10437)

About the role

Acts as a liaison between guests, staff, and patients to respond to inquiries about information, directions, or concerns. Receives, screens, routes, and/or responds to all incoming inquiries while ensuring compliance with HIPAA requirements and organizational privacy policies. Identifies and reports safety and maintenance issues, assists in improving patient satisfaction, and proactively addresses family needs to prevent escalation. Contributes to departmental and hospital goals.

Responsibilities

• Respond to patient and guest inquiries for information, directions, or concerns
• Receive, screen, route, and respond to incoming inquiries
• Handle guest suggestions and complaints, escalating through proper channels
• Provide patient information in compliance with HIPAA and organizational privacy policies
• Identify and report safety and maintenance issues
• Assist in improving patient satisfaction and keep volunteer office management informed of potential problems
• Anticipate families' needs and resolve issues proactively
• Actively participate in meeting departmental and hospital goals
• Perform basic keyboarding tasks
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• 1 year of customer service experience required
• Verbal and written proficiency in English required

Qualifications

• 1 year of customer service experience in a medical/hospital environment preferred

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.