Guest Relations Officer

Key Responsibilities

• Welcome guests and assist with their inquiries and requests.
• Ensure a high level of guest satisfaction throughout their stay.
• Handle guest feedback, complaints, and special requests professionally.
• Cook up with other hotel departments to meet guest needs efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Maintain good relationships with guests and create a welcoming atmosphere.
• Absorb VIP guests and ensure personalized service when required.
• Follow hotel policies, procedures, and service standards.
• Maintain accurate guest records and reports when necessary.

Requirements

• Previous experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and guest handling abilities.
• Professional appearance and positive attitude.
• Able to work in a fast-paced environment.
• Good organizational and multitasking skills.
• Able to work shifts, weekends, and holidays.
• Knowledge of hotel management systems is an advantage.