Territory Service Manager

About the Role

This position oversees maintenance operations, manages staff and contractors, and ensures cost-effective repairs and maintenance of machines, tools, and equipment.

Responsibilities

• Identifies maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
• Completes operational requirements by scheduling and assigning employees; negotiating and hiring contractors; following up on work results.
• Manages repair and maintenance operations by determining work priorities, scheduling, and overseeing repair, maintenance, and installation of machines, tools, and equipment.
• Ensures repairs are performed cost-effectively by examining records, reports, operating practices, and other documentation.
• Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
• Approves and submits weekly billing accurately and timely for payment.
• Increases employees’ effectiveness by recruiting, selecting, orienting, and training; communicates job expectations, values, strategies, and objectives; coaches, counsels, and disciplines employees; plans, monitors, and appraises job results; fosters a climate conducive to offering information and opinions; provides educational opportunities.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.
• Completes operational requirements by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving problems; maintaining reference manuals; implementing and enforcing new procedures.
• Approves work schedules and verifies submitted team time for approval.
• Maintains professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Bachelor’s degree in business or related field preferred. Other combinations of experience and education that meet the minimum requirements may be substituted.
• Three years of experience in facility maintenance or more preferred.
• Must be computer literate in MS Outlook, Excel, PowerPoint, and Word.

Physical Requirements

The physical requirements described here are examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered for individuals with disabilities.

• Regularly required to sit, talk, and/or hear.
• Frequently required to use hands to handle or grasp items of varying weight.
• Occasionally required to stand, walk, and reach with both hands and arms.

Work Environment

The work environment described below is an example of what an employee may experience while performing the essential functions of this job. Reasonable accommodations will be considered for individuals with disabilities.

• Noise level in the work environment is usually moderate.
• Lighting includes natural light from outside as well as fluorescent lighting throughout the work areas.

Job duties may change with or without advance notice.