Guest Relations Coordinator - Sign on Bonus *Potential

About the role

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date
• Offers Concierge-style services to guests coming to stay with us on a promotional vacation package
• Provides detailed information about property amenities
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival
• Addresses customers' service needs in a professional, positive, and timely manner
• Welcomes and greets guests and anticipates and addresses their needs
• Interacts with colleagues and guests professionally and promptly
• Enjoys talking with guests by phone and/or in person with excellent written and verbal communication skills
• Always follows company policies and safety procedures

Qualifications

• Available to work a flexible schedule to include weekends and holidays
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
• Lift/Carry/Push/Pull items that weigh up to 10lbs without assistance

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Hourly Rate: $20.00 | Up to $1K Sign-On Bonus Potential* (*with 1 year of timeshare experience)