Guest Relations

Daily Operations

• Maintaining exceptional customer service for all clientele
• Adhering to “Meet and Greet” policies
• Understanding all customer service functions such as up cashiering, lottery, Western Union, Rug Doctor, video rental, in store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
• Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
• Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers
• Watching the Front End to ensure that all Front-End associates are focusing on the customer

Company Standards

• Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level
• Maintaining knowledge and training on all customer service transactions
• Complying with all company policies including following dress code and wearing name tag

Basic Functions And Physical Requirements

• Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products
• Must have dexterous use of both hands
• Must be able to stand and move about to various workstations
• Must be able to lift, carry, push, and pull items so that objects move toward areas of use
• Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes
• This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery