Guest Relations Assistant

Overview

Part-time. The Guest Services Assistant NE provides exceptional support by greeting patients, families, and staff, addressing inquiries with courtesy, and maintaining accurate medical records. The role ensures effective communication through timely EMR documentation and professional hand-offs while assisting with patient care tasks, such as medication transport, under RN guidance. The role upholds HIPAA compliance and supports operational efficiency to enhance patient experience and safety at UPH.

Responsibilities

• Greet patients, families, physicians, and healthcare team members, addressing their needs with courtesy and directing them appropriately.
• Respond promptly and courteously to phone calls and call system inquiries to ensure efficient guest services.
• Maintain accurate medical record order in accordance with hospital policies and department routines.
• Absorb and schedule patient procedures and follow-up appointments to support healthcare team operations.
• Ensure a new medical record is accessible for patient admissions to facilitate smooth onboarding processes.
• Communicate factual and concise patient care information verbally to RNs, healthcare teams, patients, and families professionally.
• Utilize strong written communication skills to document real-time information in the EMR per hospital and unit policies.
• Perform hand-offs with attention to detail, prioritizing patient safety and effective information transfer.
• Absorb additional clerical tasks, such as managing correspondence and documentation, as directed.
• Collaborate with RNs and healthcare team members to address patient and family inquiries effectively.
• Absorb Patient Care Technician duties under RN direction, following department expectations and competency validation.
• Support the transport of non-controlled medications from pharmacy delivery to storage areas and back, as needed.
• Maintain awareness of patient and personal safety in all interactions and tasks within the healthcare environment.
• Help maintain department nourishment and supply inventories to support patient care and operational needs.

Qualifications

• Required: high school diploma or equivalent