Guest Relations Assistant

About the role

The Guest Relations Assistant maximizes patient, family physician, and community satisfaction by obtaining and communicating accurate information while understanding the interconnectivity of departments.

Minimum Qualifications

• High school Diploma or equivalent
• One (1) year experience with face-to-face communication with customer service interactions

Core Duties and Responsibilities

• Demonstrates behavior consistent with WVU Medicine – Values, Mission, Vision and Operational Model
• Abides by the Standards of Performance, Dress Code, and all applicable hospital policies
• Responsible for the screening of all patients, visitors, vendors before entry into the facility and directing to the appropriate locations of service
• Works in an anonymous environment with minimal supervision
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations
• Identifies and utilizes the appropriate resources to deal with conflict, while demonstrating the competency of composure and command skills to ensure timely resolution to issues presented
• Demonstrates ability to perform and completes yearly competencies
• Knowledge of or willing to learn locations and an overview of the departments of the organization

Working Environment

Cognizant of environmental factors, infection control issues and maintains a safe environment.

Skills and Abilities

• Must maintain a professional appearance while demonstrating exceptional communication skills (i.e. verbal, non-verbal and listening)
• Ability to be scheduled for work based on operational needs of the hospital
• Possesses the ability to deal tactfully and harmoniously with guests
• Must be highly motivated, dependable and organized
• Must be able to demonstrate good judgment, maturity and a tactful, assertive personality
• Ability to establish good communication with patients, family members, staff members and the community
• Possess the ability to mentor and train employees to job duties
• Demonstrates knowledge of and follows correct chain of command in handling challenges and issues, including crisis situations
• Ability to organize and prioritize time and tasks to achieve a well-coordinated work effort and to effectively meet work schedules including an ability to integrate multiple factors which may have an impact on patient care
• Knowledge of Medical Terminology
• Basic Computer Skills

Schedule

Scheduled Weekly Hours: 16