Jobs · Customer Service · Michigan

Guest Experience Shift Lead (Fun Attractions Role!)

Merlin Entertainments · Auburn Hills, MI · 1 mo ago
Customer Service$15.98/hrFull-time

Qualifications & Experience

  • Help support the Guest Experience team during daily operations
  • Jump in to help guests and teammates whenever needed
  • Learn leadership skills through coaching and hands-on experience
  • Help train and motivate team members
  • Support a fun, safe, and welcoming environment for families
  • Work closely with supervisors and other attraction teams throughout the day

Why This Role Is Great for New Leaders

  • A great first leadership role for someone ready to grow
  • Learn valuable leadership and guest service experience
  • Work alongside supportive supervisors and managers
  • Build confidence leading a team in a real attraction environment
  • No corporate office experience needed

What We’re Looking For

  • You’d Be a Great Fit If You Are
  • Outgoing, positive, and confident talking to people
  • Can stay calm in busy situations
  • Enjoy helping and encouraging others
  • Have experience in customer service, retail, food service, entertainment, or attractions
  • Want to grow into leadership
  • Are available weekends + holidays

Benefits

  • Free Merlin attractions admission for you + friends/family
  • Health, dental, and vision benefits
  • Tuition assistance programs
  • PTO + 401(k) options
  • Growth opportunities within Merlin Entertainments
  • A fun, energetic workplace where no two days are the same

Pay Range

USD $15.98/Hr.

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