Shift Leader

Responsibilities

• Makes sure customers are being taken care of and the store looks great at all times.
• Oversees entire store operations with particular focus on cleanliness, fullness of product displays, signage quality, safety, and customer service.
• Responds to concerns in the absence of Store Leadership.
• Completes all necessary paperwork in a timely and accurate manner.
• Follows food safety and sanitation guidelines.
• Responds promptly to customer needs and questions and requests assistance when necessary; including answering the store phone system.
• Performs other duties as assigned by leadership.

Job Skills

• Speaks clearly and persuasively in positive or negative situations.
• Excellent interpersonal skills and ability to communicate effectively with other Team Members and leadership.
• Understands Team Members’ and store needs.
• Demonstrates creativity in promoting sales, merchandising and/or marketing.
• Demonstrates appropriate decision-making, critical thinking, and analysis; takes a creative and analytical approach to problem-solving.
• Able to handle difficult or emotional client situations, solicit client feedback, and respond effectively and efficiently.
• Remains open to others’ ideas and willing to try new approaches and methods.
• Adapts to changes in the work environment, manages competing demands, and deals with frequent changes, delays, or unexpected events.
• Treats people with respect, keeps commitments, and inspires the trust of others.
• Maintains confidentiality.
• Strong understanding of WFM quality standards.
• Thorough product knowledge.
• Able to balance team and individual responsibilities.
• Detail oriented, well organized, and able to adhere to deadlines.
• Possesses basic computer skills, including Microsoft Office Suite and Excel.

Experience

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.

Pay

The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).