Guest Experience Navigator Float - Part Time

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Maintains a friendly and supportive environment by updating emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) and monitors lobby to ensure patients are not waiting excessive amounts of time.
• Arrives patients in a timely manner.
• Maintains a clean and organized lobby by monitoring reading material and removing any items with inappropriate content.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Collects payments using appropriate payment codes and issues receipts.
• Fulfills IDX Alert policy prior to scheduling appointment and follows PFS collection comments.
• Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

• High school graduate or equivalent (GED).
• One+ years experience within medical/insurance environment preferred.
• Medical terminology and/or knowledge in the medical field.
• Two to three years of customer service experience.