GUEST EXPERIENCE NAVIGATOR FLOAT - FULL TIME

Description Summary/Objective

Greets patients at registration desks with a warm and welcoming demeanor, ensuring a delightful patient experience by verifying their address and phone number. Updates emergency contact information to include guarantor and addresses (i.e., seasonal, parents, etc.) as well as Meaningful Use information, all while fostering a friendly and supportive environment.

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Maintains a friendly and supportive environment by monitoring lobby to ensure patients are not waiting excessive amounts of time and courteously advising patients of wait times when physicians/providers run behind.
• Arrives patients in a timely manner.
• Maintains a clean and organized lobby by monitoring reading material and removing any items with inappropriate content.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Collects payments using appropriate payment codes and issues receipts.
• Fulfills IDX Alert policy prior to scheduling appointment. Follows PFS collection comments.
• Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

• Required Education and Experience: High school graduate or equivalent (GED).
• Additional Eligibility Qualifications: One+ years experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service.