Guest Experience Navigator Float - Full Time

Essential Functions

• Verifies demographics and performs a complete patient search to avoid duplicate patients.
• Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
• Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Accurately runs eligibility of insurances.
• Maintains a friendly and supportive environment by monitoring the lobby to ensure patients are not waiting excessive amounts of time and courteously advising patients of wait times when physicians/providers run behind.
• Arrives patients in a timely manner.
• Maintains a clean and organized lobby by monitoring reading material and removing any items with inappropriate content.
• Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
• Collects payments using appropriate payment codes and issues receipts.
• Fulfills IDX Alert policy prior to scheduling an appointment.
• Follows PFS collection comments.
• Closes batch accurately and prior to leaving for the day, depositing in designated area.

Requirements

• High school graduate or equivalent (GED).
• One+ years experience within medical/insurance environment preferred.
• Medical terminology and/or knowledge in the medical field.
• Two to three years of customer service experience.