Guest Experience Manager/Spa Receptionist

About the role

Do you have a passion for helping people? Can you learn and implement new computer technologies? Can you work well and thrive in a fast-paced team environment? If yes, we want to get to know you! We are The Inspire People/Massage Heights San Antonio looking for a Rockstar to join our Front Desk Team! Check us out at www.theinspirepeople.com. We have 8 Massage Heights locations in San Antonio – Alamo Heights, Leon Springs, Bandera, 1604 and Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Visit us at www.theinspirepeople.com to learn more about our Team and Culture! See some of our team testimonials at https://www.youtube.com/watch?v=pNfT15sSUrw.

Responsibilities

• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones with fantastic phone etiquette, including upbeat tone and articulation
• Maintain a mature temperament
• Build rapport with Guest and Members while waiting in lobby
• Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system
• Present/sell membership programs to new Guests
• Retain Members by providing an excellent client experience
• Work efficiently in a fast-paced environment

Requirements

• Must have reliable transportation to commute between all eight of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have the flexibility to work a non-traditional schedule
• Must have the ability to multi-task
• Must be able to be very flexible with required shifts. We are looking for someone with a largely open schedule, and reliable transportation. Candidates must be able to work 3-5 shifts per week, including weekends, and most likely these will be a mix of morning and/or evening shifts.

Benefits

• Be part of a team that encourages growth, has fun and builds relationships
• Medical Benefits available - Medical, Dental, Vision, and Life
• Paid Time Off
• Free Monthly Massages and Facials
• Team Member Discounts
• Employee Assistance Program
• Competitive pay with $1 pay raises every 6 months and quarterly bonuses!

Pay

$15.00 per hour

Schedule

Must have very flexible schedule. Candidates must be able to work 3-5 shifts per week, including weekends, with a mix of morning and/or evening shifts.