Experience Guide -Spa Receptionist
The NOW Massage Boulder is an independently owned and operated franchise. Applications and hiring decisions are made locally by the franchise owner.
About the Role
The Experience Guide (Spa Receptionist) is responsible for delivering an exceptional guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring seamless daily operations of the boutique. This includes greeting and assisting guests, booking appointments, promoting memberships, customizing massages, and handling payments. Additional earnings come from membership sales, retail sales, and performance-based bonuses.
Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
- Accurately book, edit, and cancel massage appointments.
- Open and close the boutique according to standard operating procedures.
- Resolve guest issues and ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute to a healthy, happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
Requirements
- Sales and service-related experience preferred.
- Ability to work efficiently and detail-oriented in a fast-paced environment.
- Enthusiasm and excellent guest service skills.
- Strong communication skills, including active listening, empathy, and expertise in all things The NOW.
- Friendly, outgoing personality with a passion for working with people.
- Problem-solving and troubleshooting skills.
- Must be a team player.
Benefits
- Competitive hourly pay plus commission and bonuses.
- Free and discounted treatments for employees, family, and friends.
- Paid in-house training.
- Paid sick leave.
- 401(k) retirement plan.
- Performance-based bonuses.
- Employee discounts on services and retail products.
- Free food and snacks.
- Free uniforms.
- Opportunities for advancement.
- Training and development programs.
- Wellness resources.
Schedule
- Part-time, with typical shifts of 4-6 hours.
- Flexible hours, including evenings, weekends, and holidays.
- Boutique hours: Open daily from 10 AM to 9 PM.
About The NOW Massage
The NOW Massage is designed as an oasis to disconnect from the outside world and reconnect within. Our goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations worldwide. With boutiques open from coast to coast and steady expansion on the horizon, we aim to bring our thoughtfully crafted menu, healing products, and signature design to cities across the United States.
Mission
Self-Care is Essential
The NOW is a refuge to help you disconnect from the outside world and reconnect within. We provide a space to turn down the noise and listen to what your body needs. Our services are designed to be convenient, affordable, and high-quality, with a menu of customizable enhancements for simple personalization.
Values
- Live in the Now: Be present. Take time to recharge and reconnect within.
- Kindness is Magic: Positive energy always. Create warmth and compassion from welcoming guests to giving back to the community.
- Care for Those Who Care for Others: Foster an environment where team members feel valued, recognized, and rewarded.
- Authenticity Always: Open and transparent communication with our team and guests.