Guest Experience Manager

Primary Functions

• Oversee and manage all aspects of front-of-house operations to guarantee exceptional guest experience.
• Leads hiring, training, and scheduling efforts to ensure high client satisfaction across all events.
• Review and update SOP documents, training materials as needed to continue to elevate the overall guest experience.
• Directs the Office Experience Coordinator to act primary scheduler for FOH and BOH event staff.
• Manages a team of 3-4 Guest Experience Supervisors, 20 Captains and a total event staff of 160+
• Implement and maintain high service standards, ensuring that all staff members are trained and equipped to meet and exceed client expectations.
• Event Coordination including acting as an Event Supervisor or Captain as needed at high profile signature events.
• Collaborate with the sales and event production teams to understand client expectations and specific event requirements.
• Cook up and execute detailed plans for each event, including setup, service, and breakdown.
• Onsite at events 2-3 nights a week to ensure an elevated guest experience.
• Address and resolve any issues or concerns promptly to build a culture of excellence.

What We’re Looking For

• Proven experience in front-of-house management within the catering or hospitality industry.
• Strong organizational and multitasking skills with attention to detail.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a diverse team in a fast-paced environment.
• Knowledge of food and beverage operations and industry trends.
• Flexibility to work evenings, weekends, and holidays as needed.
• Bi-lingual in English and Spanish preferred.

Compensation

$65,000–$75,000

Schedule

Onsite at events 2-3 nights a week.

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