Guest Experience Concierge PRN Zephyrhills

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

Responsibilities

• Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance.
• Smiles and makes eye contact with all customers encountered at work area and throughout campus.
• Anticipates and responds to inquiries and needs in an assertive, yet friendly approach.
• Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations.
• Diffuses difficult issues in an appropriate manner using suitable gestures and posture.
• Utilizes outstanding telephone communication skills by answering calls within three rings, including first name and offering assistance using a friendly and warm tone.
• Exhibits exceptional listening skills to meet the needs of callers and successfully transfers calls to other staff when necessary.
• Serves as a definitive resource for a wide variety of guest and staff inquiries and needs, utilizing the Internet and other information technology to provide solutions.
• Serves as a front line resource, serving as a liaison between Patient Access and Clinical Service areas as needed.
• Creates and initiates patient accounts in a timely manner, places armbands on patients, and disseminates patient information document packets as required.
• Ensures confidentiality of patient and departmental information by adhering to HIPAA and other accrediting and regulatory bodies.
• Takes personal responsibility for understanding and implementing any department or facility changes that affect self, team, staff, and guests.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
• Typing skills equal to 15 wpm, net.
• Self-motivation, quick thinking, and problem-solving abilities.
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
• Proficiency in Internet searching functions and basic math functions.
• Capability in communicating professionally and effectively in English, both verbally and in writing.
• Ability to speak and read (English/Spanish).

Physical Requirements

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Pay Range

$15.15 - $22.73

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.