Visitor Experience Concierge

About the role

Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Reports to

Senior Executive Assistant

FLSA Classification

Non-Exempt

Location

Bentonville, Arkansas (On-site)

Date Reviewed

06/30/2026

Essential Duties And Responsibilities

• Serve as a welcoming and professional first point of contact for guests, vendors, and staff.
• Deliver high-quality customer service by responding promptly to inquiries, providing accurate information, and ensuring a positive experience for all visitors and colleagues.
• Act as a knowledgeable resource on current and upcoming exhibitions, programs, events, and Campus offerings.
• Proactively share information to enhance the guest experience.
• Aid guests in navigating visit options and recommending appropriate solutions based on individual needs.
• Stay up to date on Campus policies, procedures, products, and systems to support guest interactions effectively.
• Research and resolve guest concerns in a timely and courteous manner.
• Work closely with internal stakeholders to prepare for and support guided and VIP tours for the Heartland Whole Health Institute building and the Alice L. Walton School of Medicine.
• Ensure all logistical components are planned and aligned with organizational standards and expectations.
• Manage daily front desk operations, including guest check-in, visitor logs, deliveries and delivery notifications, incoming phone calls, and accurate call routing.
• Maintain an organized and clean front desk environment, ensuring hospitality materials and welcome information are current and fully stocked throughout the day.
• Provide general administrative support such as calendar coordination, data entry, filing, briefing document creation, digital materials, and meeting logistics.
• Cook up and coordinate the scheduling of conference rooms, internal spaces, and support internal meeting needs.
• Communicate effectively with internal teams to ensure seamless coordination and guest support.
• Adhere to security and confidentiality protocols in all visitor and staff interactions.
• Maintain awareness of Campus activities to answer questions and guide guests accordingly.
• Assist internal stakeholders with visitor engagement efforts and special projects as assigned.
• Perform other duties and responsibilities as assigned to support evolving organizational needs.

Qualifications And Requirements

• High school diploma or equivalent.
• 1–3 years of experience in visitor and/or guest experience, administrative, or customer service roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using scheduling tools and visitor management systems.
• Strong verbal and written communication skills.
• Professional demeanor with a customer-first approach.
• Committed to providing supportive, responsive service.
• Ability to remain patient, adaptable, and focused in all interactions.
• Strong organizational and time management skills with the ability to manage multiple priorities, coordinate competing demands, and meet deadlines.
• Reliable and punctual, with a strong sense of responsibility and accountability.
• Proven ability to demonstrate integrity and discretion when handling sensitive information and situations.
• Ability to work independently with initiative and collaboratively as part of a multidisciplinary team.
• Flexible and responsive to changing priorities while maintaining a high level of service and professionalism.
• High level of integrity and discretion in handling confidential and sensitive information.
• Ability to thrive in a fast-paced, ever-changing environment while remaining adaptable and resilient.

Physical Demands and Work Environment

• Utilize a computer and a telephone for prolonged periods of time.
• Utilize good hand-eye coordination.
• Bend and stretch.
• Physical stamina to lift and transport a minimum of 10 pounds.
• Visual acuity to review written materials is required for this job.
• Work in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones.
• This role requires working in an open setting near colleagues.
• The noise level is typically low to moderate.
• The role also requires regular interaction with both the public and internal team members in a professional and courteous manner.
• Some travel will be required, including overnight trips on occasion.
• A flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.