Guest Experience - Associate

SSA Group · Jacksonville, FL · 5 days ago

OTHRInternship

About the role

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Day-to-day functions of admissions and membership windows.
Drive ticket packages and membership growth through daily goals.
Maintain compliance with cash-handling procedures.
Perform their duties to the best of their abilities and promote an overall best guest experience.
Perform other tasks deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

Goal-oriented and flexible to meet the needs of the operation.
Demonstrates desire to help the team succeed.
Driven by cultural attractions and the environment they support.
People-person that is guest service-oriented.
Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
An individual who brings excitement and opportunity to engage with the team and guests.
Cashier and cash handling experience is a plus.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
Previous experience: None required.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Compensation and Benefits