Guest Experience - Associate

At SSA, we believe our work matters because the people do. For more than 50 years, we’ve helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you’re looking for your first job, building your career, or bringing years of experience to a new role, you’ll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54 % of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Day‑to‑day functions of admissions and membership windows.
• Drive ticket packages and membership growth through daily goals.
• Maintain compliance with cash‑handling procedures.
• Perform duties to the best of your abilities and promote an overall best guest experience.
• Perform other tasks deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Requirements

• Goal‑oriented and flexible to meet the needs of the operation.
• Demonstrates desire to help the team succeed.
• Driven by cultural attractions and the environment they support.
• People‑person that is guest service‑oriented.
• Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
• An individual who brings excitement and opportunity to engage with the team and guests.
• Cashier and cash‑handling experience is a plus.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
• Previous Experience: None Required.

Compensation and Benefits

• Eligible for overtime pay.
• On‑Demand Pay Program: access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• 401(k) program with a 15 % company match (must be 21 + years old, eligible after one year of employment with 1,000 hours worked, enrollment during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws (accrual rates, caps, and usage rules vary by location).
• Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
• State‑specific sick‑leave accruals:
  • Colorado – 1 hour per 30 hours worked, up to 48 hours per year (Healthy Families and Workplaces Act).
  • Maryland – at least 1 hour per 30 hours worked, up to 40 hours per year (Maryland Healthy Working Families Act).
  • Washington – 1 hour per 40 hours worked (Seattle Paid Sick and Safe Time).