Guest Experience - Associate

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Handle day-to-day functions of admissions and membership windows.
• Drive ticket packages and membership growth through daily goals.
• Maintain compliance with cash-handling procedures.
• Perform duties to the best of your abilities and promote an overall best guest experience.
• Perform other tasks deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on giving back.

Requirements

• Goal-oriented and flexible to meet the needs of the operation.
• Demonstrates desire to help the team succeed.
• Driven by cultural attractions and the environment they support.
• People-person that is guest service-oriented.
• Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
• Brings excitement and opportunity to engage with the team and guests.
• Cashier and cash handling experience is a plus.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

No previous experience is required.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
  • Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
  • Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.