Guest Experience Ambassador
About Us
NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center, and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic.
About the Role
The Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.
Responsibilities
- Cascade a spirit of Hospitality in all dealings with residents, colleagues, and guests.
- Lead service of food or beverages to residents.
- Engage with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Ensure residents are satisfied with all aspects of service.
- Communicate with direct supervisor on any customer service issues.
- Check residents' diets, likes, and dislikes to ensure that such requirements are satisfied.
- Assist with setting up tables, running food, and delivering wine and cocktails.
- Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
- Demonstrate some wine knowledge.
- Get along with others and have an "above and beyond" service mentality.
- Provide excellent customer service; be attentive and approachable, greet and thank customers.
- Perform other duties and responsibilities as assigned.
Work Environment
The Guest Experience Ambassador operates in a kitchen environment where employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef’s knives. The team member is frequently exposed to heat, steam, fire, and noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, push, pull, and lift items weighing 40 pounds or less. The employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in food service.
- Previous customer service experience.
- All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration.
Pay
Up to $18.00 per hour, paid weekly via direct deposit.
Schedule
Part-time or full-time, weekends required.
Benefits
- Health, Dental, and Vision Insurance.
- Company-Paid Life Insurance.
- 401(k) Savings Plan.
- Paid Time Off: Vacation, Holiday, Sick Time.
- Employee Assistance Program (EAP).
- Career Growth Opportunities.
- Various Employee Perks and Rewards.