Guest Experience Administrative Assistant - Full time

About the role

Provides a full range of administrative, clerical office support to Guest Experience Management Team. Handles and processes purchase orders for all ordering required for Guest Experience Management Team, ensuring quotes/bidding process is carried out. Communicates and coordinates guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, SA, Long Stay and Celebrity guest needs. Contacts guest prior to arrival to inquire about any specific needs or accommodations. Coordinates amenities with room service and places kids, teen, and pet amenities in guest rooms. Assists with all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.

Responsibilities

• Provides a full range of administrative, clerical office support to Guest Experience Management Team
• Handles and processes purchase orders for all ordering required for Guest Experience Management Team, ensuring quotes/bidding process is carried out
• Communicates and coordinates guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, SA, Long Stay and Celebrity guest needs
• Contact guest prior to arrival to inquire about any specific needs or accommodations
• Cook up amenities with room service and places kids, teen, and pet amenities in guest rooms
• Aids with all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc.

Requirements

One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments. Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system. The Ability to read and speak English.

Qualifications

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break
Hourly Rate: $33.01

Schedule & Hours

Full time
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Benefits

Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)

Pay

$33.01

Schedule

Full time