Guest Experience Manager - Full Time

Benefits: Health insurancePaid time offTraining & developmentVision insurance401(k) matchingBonus based on performanceDental insuranceEmployee discountsFlexible schedule Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? f yes, we want to get to know you! We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team! We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance** Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.** Job Summary We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors. Responsibilities: Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environmentGreet Guests and Members with warm, welcoming, and positive energyAnswer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulationBuild rapport with Guest and MembersPresent/sell membership programs to new Guests and nonmembersRetain Members by providing an excellent Guest experienceAchieve individual and Retreat goals Requirements: Must have reliable transportation to commute between both of our locationsMust have outstanding customer service and problem-solving skillsMust have a positive attitude and mature temperamentMust have friendly and professional phone etiquetteMust have the ability to objectively receive feedback and integrate it into your workMust have hospitality experienceMust have the flexibility to work a non-traditional scheduleAbility to multitask and work in a fast-paced environment Benefits: Be part of a team that encourages growth, has fun and builds relationshipsFree Monthly Massages and FacialsPaid Time OffMedical Benefits available – Medical, Dental, Vision401k with up to 4% matchingEmployee Assistance Program – Massage Heights Family Fund