Guest Engagement Specialist (full-time)

Key Responsibilities

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS.
• Utilize multiple computer screens and programs to quickly research and resolve problems.
• Address customer inquiries while striving for first-contact resolution whenever possible.
• Carefully analyze and evaluate situations in order to offer appropriate solutions.
• Escalate complex issues to higher levels of support or management when necessary.
• Develop and sustain a working knowledge of each brand’s merchandise offering.
• Aid guests with placing orders, tracking shipments, processing returns, and handling billing inquiries.
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference.
• Ensure compliance with company policies and procedures when handling personal information of the guest.

Required Qualifications

• World class guest service skills.
• High School diploma.
• Outstanding written and verbal communication skills.
• Excellent computer skills with working knowledge of Google Workspace.
• Effective organizational and interpersonal skills required.
• Excellent problem solving abilities.
• Analytical and detail oriented.
• Self-motivated with the ability to work in a fast paced, ever-evolving environment.
• Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards.
• Flexibility to work varied shifts, including nights and weekends.
• Must be able to sit at a desk for extended periods of time.
• Must be able to lift up to 15lbs.

Preferred Qualifications

• Associate or Bachelor degree preferred.
• Minimum of 6 months customer service experience preferred.
• Retail or hospitality experience preferred.