Guest Coordinator PRN

About the role

The Guest Coordinator/Ambassador is responsible for welcoming guest in a friendly, efficient and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions and initial questions regarding the facility or services.

Responsibilities

• Support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff
• Identify visitors and issue visitor badges through the Visitor Badge software
• Monitor the assigned area and refer to security any visitors non-compliance with the visitor badge process
• Escort patients and/or visitors to areas in the facility as needed
• Monitor the assigned areas for housekeeping issues/safety hazards and report per facility process
• During non-peak times, assist with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role

Education

• High School diploma or equivalent required

Knowledge, Skills & Abilities

• Ability to provide a positive customer service experience to guest, visitors, and patients
• Knowledge of HIPAA standards and regulations
• Strong verbal and written communication skills
• Strong interpersonal skills
• Ability to communicate effectively with patients, guest, and hospital personnel
• Ability to show compassion and sensitivity for patient comfort
• Ability to maintain confidentiality
• Knowledge of basic Windows based PC operations
• Ability to work in 24/7 environment including weekends and holidays
• Ability to work in multiple locations

Working Conditions / Physical Requirements

• Sitting for 60% of the workday and mobility 40% of the workday
• Occasional stooping, bending, kneeling, and crouching
• Frequent reaching, use of hands and repetitive action
• Occasional lifting or carrying up to 25 pounds, pushing/pulling up to 150 pounds
• Continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person
• Continuous visual acuity at close and distant range
• Inside protected from weather conditions but not necessarily from temperature changes
• Minimal noise levels
• Much exposure to computer work
• Occasional exposure to risk of electrical shock
• Some exposure to infectious disease while performing job-related tasks
• Some exposure to hazardous chemicals
• Occasional exposure to radiation

Primary Location: Prattville Baptist Hospital