Guest Care Coordinator

About the role

Rebis is a multidisciplinary sleep wellness center committed to enhancing sleep health and overall wellness through a collaborative, compassionate, and highly coordinated approach. The Guest Care Coordinator plays a crucial role in ensuring guest satisfaction, retention, and continuity of care.

Responsibilities

• Assist guests with follow-up appointments and rescheduling
• Coordinate ongoing care needs across providers and departments
• Provide clear guidance on next steps in care
• Answer billing and insurance-related questions
• Assist with collecting outstanding balances when appropriate
• Communicate with clinical teams and route prescription refill requests
• Manage provider messages and clinical requests
• Ensure clear communication between guests and care teams
• Aid with medical records requests
• Coordinate completion of clinical forms
• Respond to portal messages
• Manage queue messages directed to providers
• Assist guests with navigating digital tools and systems

Core Responsibilities

• Resolve issues during the first interaction whenever possible
• Communicate clearly and confidently
• Maintain guests' sense of reassurance and support
• Follow through on every commitment
• Manage multiple tasks without losing accuracy
• Prevent issues from bouncing between departments
• Take ownership instead of deflecting

What success looks like

A high-performing Guest Care Coordinator: resolves issues during the first interaction whenever possible, communicates clearly and confidently, makes guests feel reassured and supported, follows through on every commitment, manages multiple tasks without losing accuracy, prevents issues from bouncing between departments, takes ownership instead of deflecting.

The type of person who thrives in this role

This role is best suited for someone who is calm, steady, and highly organized, service-driven and patient-focused, detail-oriented and process-minded, comfortable managing multiple conversations and tasks, confident in solving problems without escalation, enjoys helping people feel supported and reassured, takes ownership of problems until they are fully resolved, communicates clearly and professionally, manages multiple responsibilities without becoming overwhelmed, is proactive and follows through consistently, takes pride in accuracy and completeness.

Required Skills & Experience

• 1-3+ years of customer service, healthcare, or coordination experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Comfort working in a fast-paced environment

Preferred experience

• In healthcare scheduling or coordination
• Experience with patient communication systems or portals
• Experience in hospitality or service-focused roles

Behavioral Expectations

• Operate with a hospitality-first mindset
• Communicate with clarity and empathy
• Take full ownership of guest needs
• Follow through on commitments without exception
• Maintain high responsiveness
• Contribute to a collaborative team environment

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care
• Access to support your personal health
• Parental Leave