Guest Arrival Expert

About the role

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Responsibilities

• Deliver a wide range of services that guide guests through arrival and departure experiences.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.
• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Be on feet and moving around (stand, sit, or walk for extended time).
• Perform hands‑on work: move, lift, carry, push, pull, and place objects ≤50 lb without assistance and objects >75 lb with assistance.
• Perform other reasonable job duties as requested.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: None required.
• Supervisory experience: None required.
• License or certification: None required.

Pay

Pay range: $12.00 per hour (tip eligible).

Schedule

Full‑time, on‑site position.