Guest Arrival Expert

About the role

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done.

Responsibilities

• Process operational needs
• Address guest requests
• Complete reports
• Share highlights of the local area
• Make transactions feel like part of the experience
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Stand, sit, or walk for an extended time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance
• Perform other reasonable job duties as requested

Qualifications

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No license or certification required

Pay

$16.48-$18.31 per hour. Tip eligible: Y.

Schedule

Full Time