Guest and Resort Care Specialist

About the role

The Guest and Resort Care Specialist position at Grand Superior Lodge is a pivotal role in ensuring an exceptional guest experience. This position involves a mix of indoor and outdoor tasks, including rotating weekend shifts.

Responsibilities

• Maintain vigilance in monitoring the property and addressing or reporting any issues or concerns identified during routine inspections.
• Perform daily inspections of the grounds and facilities, arranging furniture, picking up trash, cleaning common areas and event spaces, restocking supplies, and assisting with security and safety issues as necessary.
• Track time and maintain an accurate timetable of tasks and parts used throughout each shift.
• Assist with guest enhancement programming, assembling s'mores kits, collecting fire starting supplies, assembling craft kits, maintaining lawn games, maintaining fleet of bicycles, and assisting with event set up as needed.
• Aid in guest and employee transportation as needed.
• Be approachable and proactive in engaging with guests by being welcoming and outgoing.
• Monitor the pool and follow closure procedures as assigned.
• Perform ground maintenance such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves and refuse, chopping and stacking firewood, clearing snow, etc.
• Maintain vehicle, tools, and equipment (including uniform) in good and proper working order.
• Assist the maintenance team with projects; ensure projects are completed in a safe, efficient manner.
• Arrange furniture and equipment when requested; clean resort buildings and grounds as needed; assist with security issues as needed.
• Perform preventative maintenance on all resort property.
• Take and respond to guest calls and requests; work to resolve any issues in a timely, efficient manner.
• Respond to emergency situations and resolve immediate safety concerns; be available for on-call shifts, as needed.

Requirements

• High school diploma or GED preferred; one-year related experience preferred; or acceptable equivalent combination of education and experience.
• Valid driver’s license.
• Obtain Pool Operator License within six months of employment, if required.

Competencies, Skills, Abilities

• Upholds Odyssey Values and the principles of HEART.
• Adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Fulfills commitments.
• Working knowledge of tools, methods, operations, and materials used in resort and building maintenance.
• Working knowledge of occupational hazards and safety precautions necessary to perform manual labor and maintenance work.
• Reads and interprets documents such as safety rules, operating manuals, etc.
• Prepares general reports and correspondence.
• Effectively presents information and responds to customers.
• Adds, subtracts, multiplies, and divides.
• Interprets a variety of instructions furnished in written or oral form.
• Uses a computer for email and basic word processing.

Physical Demands

• Constantly required to stand, walk, sit, hear, use hands, reach, climb, stoop, and kneel.
• Frequently required to talk and taste and/or smell.
• Exposed to moderate noise conditions.
• May be required to work varying schedules that reflect the business needs of the resort.

Work Environment

• Frequent exposure to outdoor weather conditions.
• Seldom exposed to wet, hot, humid conditions, high, precarious places, fumes or airborne particles, and chemicals or solutions.