Guest Ambassador - Part Time - San Diego Zoo Safari Park

About the role

The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. This position reports to the Guest Ambassador Lead, Supervisor, or Manager.

Responsibilities

• Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
• Checks various forms of admission and applicable identification, utilizes a variety of tools to maintain proper attendance counts.
• Provides special event support, works with outside vendors, and provides transportation utilizing company vehicles.
• Responds to guest inquiries and refers questions/concerns to Guest Services/Duty Manager as appropriate.

Requirements

• At least 18 years of age.
• Current valid California driver’s license in good standing.
• Customer service and/or guest relations experience.

Skills

• Ability to manage internal and external customer interactions with a high level of tact and diplomacy.
• Able to effectively work in a team environment.
• Able to communicate and work well with others.
• Ability to take direction.
• Knowledge of how to use two-way radio equipment.
• Ability to use point-of-sales automated systems.
• Bilingual preferred.