Guerlain Spa Attendant

About the role

The Guerlain Spa Attendant plays a crucial role in the Raffles Boston Spa, ensuring each guest experience is personalized and seamless.

Responsibilities

• Greet and welcome guests to the Guerlain Spa.
• Provide recommendations knowledgably and promote a calm and tranquil environment.
• Perform check-in and check-out of all spa guests.
• Handle payment transactions for treatment and retail products.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Ascertain guest satisfaction upon guest departure and ensure.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Complete all opening and closing duties professionally and accurately.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Schedule spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations to guests tailored to their specific needs.
• Report accidents, injuries to management.
• Adhere to all Raffles Brand Standards, department procedures and spa service standards.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.
• Other duties as assigned.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate, preferably with knowledge of spa reservation systems.
• Flexible hours required.
• Able to stand for an extended period of time and work within a team with shift rotations.

General Requirements

• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.

Additional Information

• Hourly Wage: Introductory rate of $25.96 and then rate increases to $28.84 after successful completion of 90-day probationary period.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.