GTS Ops Support Rep

About the role

Provides technical customs regulations expertise to internal and external customers pertaining to Canadian and international customs regulations and legislation. Acts as a qualified representative for FedEx management in customs consulting to customers and global sales. Provides customer satisfaction through efficient problem resolution. Plans and implements GTS projects as assigned and works as a management assist person. Interacts with local government agencies to protest and resolve Administrative Monetary Penalty System (AMPS) penalties.

Responsibilities

• Deliver customs consulting to internal and external customers on Canadian and international regulations.
• Represent FedEx management in customs-related matters for customers and global sales.
• Resolve customer issues efficiently to ensure satisfaction.
• Plan and execute GTS projects as assigned.
• Assist management with customs compliance and operational tasks.
• Engage with local government agencies to address and resolve AMPS penalties.

Requirements

• Bachelor’s degree or equivalent educational qualification.
• CCS (Certified Customs Specialist) designation (must maintain while in this role).
• Minimum 3.5 years of experience in Global Trade Services (GTS), including commodity classification, valuation laws, and other governmental agency requirements.
• Must achieve annual recurrency points for CCS designation.
• At least 2 years of experience as a Senior Broker is preferred.
• Must be Excel-certified or complete the professional development stream within one year of start date.
• In-office position supporting the YOW brokerage team.
• Bilingual (French and English) required for incumbents in Quebec.

Skills

• Thorough knowledge of GTS clearance systems.
• Knowledge of FedEx Express operations, systems, and procedures.
• Basic proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Additional Information

This is a general job description and not an exhaustive list of duties. The incumbent may be required to perform other tasks as assigned, meet minimum thresholds for mandatory tests and training, work in a Windows environment, complete periodic training, and maintain annual accreditations where applicable. Work shifts may vary based on operational needs.

For positions requiring driving as a core competency, candidates must hold a valid driver’s license (e.g., Class 5, G, or 1 [AZ]) and have no more than two infractions and/or accidents in the 24 months prior to application. Candidates will be evaluated based on their annual driving record, interview performance, and results from administered driving assessments.