Jobs · Customer Service · New York

GTM Technical Design Lead

Google · New York, NY · 1 wk ago
On-siteCustomer ServiceFull-time

About the role

The GTM Technical Design Lead plays a crucial role in transforming capability development into an engaged advantage by leading the innovation strategy for GBOedu. This individual works closely with learning specialists to identify and define learning technology needs, serving as a Subject Matter Expert on product capabilities and content creation tools.

Responsibilities

  • Partner with learning specialists to identify learning technology needs (LMS, LCMS, authoring, and other tools) and define business requirements for impactful solutions.
  • Gather feedback on pilots/tests and conduct studies with engineering partners to inform tech roadmaps.
  • Serve as a Subject Matter Expert on product capabilities and content creation tools for Learning Management System (LMS), Learning Content Management System (LCMS), and authoring tools (currently Docebo, Xyleme Syndicate, and Xyleme Create).
  • Iterate and refine standards and technical configurations across learning platforms, such as authoring templates and Docebo content hierarchies. Ensure alignment between design standards and technical configurations.
  • Develop and lead communication, training, and change management strategies to support the adoption and usage of existing and new learning technologies.
  • Develop strategies and processes to accelerate the content design and development process (e.g., agents, templates, standardized workflows).

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in learning and development, instructional design, education, sales enablement, or learning delivery within a global or regional structure.
  • Experience working with technical stakeholders (e.g., product managers, engineers, technical program managers).
  • Experience using, managing, and training on learning management systems, authoring tools, and other learning and development (L&D) tools/technologies.

Preferred qualifications

  • Experience using GenAI (Gemini, Notebook LM, AI Studio, agents) to script, research, and accelerate deliverables and processes.
  • Experience in project management, working with cross-functional stakeholder groups, and supporting change management initiatives.
  • Proficiency in HTML.
  • Knowledge of API and SCORM.
  • Knowledge of adult learning theory and instructional design principles.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $124000 - $178000 (USD) + 15% bonus target + equity + benefits. Learn more about benefits at Google.

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