GTM Systems Product Owner (contract)

Job Overview

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Responsibilities

• Drive the systems and tools execution and operationalization supporting central programs and strategies for our Supply Business
• Own clear communication on the program progress and roadmap
• Partner with our Revenue Operations, Scaled Operations and Field Team to define the key support systems/processes for programs required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
• Support Sales, Ops and Business teams to drive the right technical implementations and considerations for their strategy
• Own the portfolio of technical work and partner with our internal teams (BizTech) and tools vendors to execute on the vision and the roadmap; also managing the day to day work
• Prioritize team requests and requirements to support our company and field team goals
• Provide up-to-date visibility into project roadmaps and escalate issues when necessary
• Partner with the right teams to manage data, insights and reporting from our systems and tools

Requirements

• Knowledge of systems such as Gong, MixMax, Salesforce and GTM technologies are a requirement
• Minimum 10 years in a sales enablement or operations role combined experience demonstrating success managing complex projects from start to finish
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions, regardless of tech stack (CRM or home-grown)
• Systems-thinker and able to translate strategy to execution across multiple teams
• Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Professional and consistent work habits, strong work ethic, driven to achieve company goals
• Proven ability to succeed in both collaborative and independent work environments
• Proficient in Salesforce, Excel, GSuite, and SQL
• Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
• Strong team player with a track record of cross functional collaboration

Nice-to-haves

• AI-powered GTM tools experience (voice agents, workflow automation, human-in-the-loop AI)
• Marketplace/two-sided platform background
• SQL fluency