GTM Operations Lead

What you’ll get

• Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments
• Process customer credits, usage overages, and product decommission with accuracy and proper documentation
• Support operational integration efforts related to mergers, acquisitions, and customer migrations
• Provide guidance and support for CPQ processes, configurations, and issue resolution
• Manage internal escalations, track cases to resolution, and communicate status updates to stakeholders
• Serve as a day-to-day resource for peers by answering questions, reviewing edge cases, and sharing best practices to build team capability
• Train new team members on CoE workflows and processes
• Identify workflow inefficiencies and contribute to the development of scalable operations solutions
• Recognize skill gaps and knowledge inconsistencies within the team and help drive continuous improvement

What you’ll bring

• 5+ years in account management, revenue operations, sales operations, or similar operational role
• Demonstrated history of high performance and consistent results
• Proven experience mentoring peers and supporting peers
• Exceptional attention to detail in high-volume, fast-paced environments
• Strong communication skills with the ability to translate operational complexity into clear concise updates
• Advanced analytical and problem-solving skills
• Salesforce experience preferred; Salesforce CPQ experience is a plus

Culture Agility

• Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

AI Readiness

• Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Fuel performance and outcomes

• Leverage your job competencies and champion NAVEX’s core values

The starting pay for this role is $80,000+ per annum.